Terms & Conditions

All quotations are based on the information provided by the client. If the property's condition or the scope of work differs significantly from the information provided, the price may be adjusted after discussion with the client.

Quotes are valid for 30 days from the date of issue.

Payment is due upon completion of the clean unless otherwise agreed in writing.

We accept payment by bank transfer. Unfortunately, we do not accept credit card payments.

For commercial clients, payment terms will be as agreed in writing. Late payments may incur an administration fee of 15% of the outstanding amount.

We require at least 48 hours' notice to cancel or reschedule a booking.

Cancellations made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the booking value. If our team has already travelled to the property and access is not provided, the full booking charge will apply.

The client is responsible for providing access to the property at the agreed time.

If access is not available, or insufficient access is provided, a call-out fee will apply and the clean may not be completed.

The property must be empty unless otherwise agreed. Electricity and hot water must be available.

Our clean is carried out to an inventory-ready standard. We cannot guarantee the removal of permanent stains, limescale etching, mould damage, paint, burns, or wear and tear.

External windows are excluded unless specifically included in the quotation.

Our quotation includes a professional carpet clean where stated.

Some stains may be permanent and may not be completely removed. Carpets may require drying time after cleaning.

We are not responsible for shrinkage, colour run, or damage caused by pre-existing issues.

We take great care to deliver the highest standard of cleaning.

If you are not completely satisfied, please inform us within 24 to 48 hours, or before your check-out inventory for end-of-tenancy cleans, and we will return to rectify any areas that fall within the agreed scope.

We are not liable for any pre-existing damage, wear and tear, or items of exceptional value unless caused by our negligence.

We are fully insured. Any breakages must be reported to us immediately.

Clients must inform us of any hazards or risks at the property before our arrival.

We reserve the right to refuse or stop work if we believe the environment is unsafe. The property must be safe for our team to work in.

We may take before and after photographs for quality assurance and record keeping purposes. These will be used only for internal purposes, dispute resolution, or with client permission.

We are not liable for any delay or failure to perform our services due to events outside our reasonable control, including but not limited to severe weather, traffic, power outages, or other unforeseen circumstances.