Legal
Complaints Procedure
We take every concern seriously and aim to put things right quickly.
Raising a complaint
If you're not completely satisfied, please contact us at info@novacleaningsolutions.uk or call 07347 132341 within 48 hours of your clean.
How we respond
We will acknowledge your complaint promptly, investigate the issue, and where appropriate arrange a re-clean or resolution as quickly as possible.
Our satisfaction guarantee
Eligible bookings are covered by our satisfaction guarantee. We'll always do our best to make things right.
Last updated: August 2026. This document is provided as a general template and should be reviewed to ensure it fully reflects your business practices.